Question 1

What is JAPAN DELIGHTS?

Accepted Answer

JAPAN DELIGHTS is a service that blends online travel with shopping, offering an authentic Japanese experience that’s easily accessible from anywhere. It makes you feel as if Japan is your second home, brimming with familiarity and warmth.

Connect via video call with our local guides for a virtual shopping trip in various Japanese stores. Choose from a range of products, including popular and unique, monthly limited-edition products, all from the comfort of your home.

Question 2

How do I use JAPAN DELIGHTS?

Accepted Answer

You can use the service by following these steps:

How to Receive Your Order:

Select Plan & Schedule: Choose your preferred plan and shopping style, and set a shopping date.
Deposit & Plan Payment: Pay the plan fee and a $100 deposit for later settlement of shipping and product fees.
Go Shopping: Enjoy shopping with our guide via video call.
Deposit Settlement: Deposit Deduct shipping and product fees from the deposit, refunding the balance. Product fees are converted from JPY at the day's rate.
Pack & Ship: Your chosen products are carefully packed and shipped to you.

Question 3

What languages are supported?

Accepted Answer

We support both English and, of course, Japanese!

Question 4

What types of shopping plans are available?

Accepted Answer

We offer two types of plans and three shopping styles. First, choose between One Time Experience or Monthly Subscription for your plan. Next, select your shopping style from the following options: 'Snacktopia', 'LocalMode', or 'ZenGourmet'.

Question 5

What kind of products can I purchase?

Accepted Answer

You can purchase a wide variety of grocery items including over 5,000 types of snacks, local ingredients, and special Japanese quality foods.

If you have any requests for virtual shopping items other than food, please feel free to send them our way! Who knows? Your wish might just become a reality one day!

Question 6

What are Japanese KONBINI (convenience stores) like? What makes them special?

Accepted Answer

Imagine a place where you can grab a tasty bite, pick up your daily essentials, and even sort out your errands, all at any hour of the day – that's a Japanese KONBINI for you! These stores are not just a convenience; they're a lifestyle in Japan. With their shelves stocked with everything from mouth-watering onigiri and bento to the latest magazines, plus services like ATMs and package delivery, KONBINI are your go-to for just about anything. And the best part? They're open 24/7, ready to welcome you with a smile, whether it's early morning or late at night.

Question 7

Can I use JAPAN DELIGHTS in my country?

Accepted Answer

As of now, we're in Austria, Australia, Belgium, Canada, France, Germany, Italy, Netherlands, Spain, Switzerland, the United Kingdom, and the United States.

Is your country not on the list? Hey, we're planning to expand! Let us know where you want us to come next by dropping a request!

Frequently Asked Questions

What is JAPAN DELIGHTS?

How do I use JAPAN DELIGHTS?

What languages are supported?

What types of shopping plans are available?

What kind of products can I purchase?

What are Japanese KONBINI (convenience stores) like? What makes them special?

Can I use JAPAN DELIGHTS in my country?

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