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Our plans are designed to give you a slice of Japan's excitement, right in your living room.
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Supermarket
Plan





Shopping at a supermarket

Video call duration: 45 minutes

Purchase of regular and seasonal products
ONE TIME
EXPERIENCE
$85USD
MONTHLY
$81.50USD
/mo
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Supermarket & KONBINI Plan



Shopping at a supermarket and KONBINI  ( Japanese Convenience store)

Video call duration: 60 minutes

Purchase of regular, seasonal, and KONBINI exclusive products
ONE TIME
EXPERIENCE
$109USD
BEST VALUE
MONTHLY
$103.50USD
/mo

+

$100 USD DEPOSIT

Shipping Fee

The shipping fee varies depending on the quantity and weight of the products purchased.

For Canada, Europe, and Australia: FROM $21.99  (Up to 1.5kg, shipped in our original box)

For the United States: FROM $27.99 (Up to 3.3 lbs, shipped in our original box)

Product Fee

The price for each snack product is approximately 100 to 300 yen, and dagashi (traditional Japanese cheap snacks) start from 10 yen. Most customers spend between 2,000 to 3,500yen, which is roughly 15 to 25 USD as of December 2023.

Service Fee

The Service Fee, a small additional charge applied to your shopping, is 10% of the total cost of your items, capped at a maximum of $5 USD. This fee supports maintaining our service's high quality, ensuring a delightful and seamless shopping experience.

How to Receive Your Order

1.  Select Plan & Schedule 
2.  Deposit & Plan Payment 
3.  Go Shopping 
4.  Deposit Settlement 
5.  Pack & Ship 
Choose your preferred plan and set a shopping date.
Pay the plan fee and a $100 deposit for later settlement of shipping, product , and service fees.
Enjoy shopping with our guide via video call.
Deduct shipping, product , and service fees from the deposit, refunding the balance. Product fee are converted from JPY at the day's rate.
Your chosen products are carefully packed and shipped to you.
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KitKat
Potato Chips
Jagarico
Anya Candy
Dombei
chipstar
CRUNKY
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Your Gateway to Authentic Japanese Shopping, Anytime, Anywhere.

Important Guidelines

Cancellations and Rescheduling:
 
You can cancel or reschedule your appointment up to 24 hours before the scheduled time.

Restricted Items:
 
There are certain products that cannot be purchased for all countries through our service.    



 
Tobacco products, Alcoholic beverages ,Meat and meat products, Honey, Perishable goods (such as fresh food) ,Hazardous materials
 For a list of country-specific restricted items, please check  HERE
Restricted Items
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Kaju gummy
Ichigomochi
Pocky
Umai Bo
My melody
Potato Chips
Milky
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Frequently Asked Questions

What are the service areas for JAPAN DELIGHTS? Currently, our service is available only in the United States, Canada, Australia, United Kingdom, Italy, Netherlands, Austria, Spain, Germany, France, and Belgium. We are planning to expand to other areas gradually, so please stay tuned for updates.

How much is the shipping fee? The shipping fee varies depending on the quantity and weight of your chosen products. For Canada, Europe, and Australia: Basic: $21.99 (Up to 1.5kg, shipped in our original box) Roomy-Lite: $37.99 (Up to 1.5kg, box size varies based on the size of the products) Maxi-Choice: $49.99 (Up to 2.5kg, box size varies based on the size of the products) Note: The weight of the packaging material is not included. The original box has a total dimension limit of 88cm. For the United States: Basic: $27.99 (Up to 3.3 lbs, shipped in our original box) Roomy-Lite: $41.99 (Up to 3.3 lbs, box size varies based on the size of the products) Maxi-Choice: $59.99 (Up to 5.5 lbs, box size varies based on the size of the products) Note: The weight of the packaging material is not included. The original box has a total dimension limit of approximately 34.6 inches.

How long will it take for my products to arrive after shopping with the guide is completed? Once the shopping is completed, it takes about 1-3 business days to prepare and pack your products before they are handed over to the courier. After that, the products typically arrive in your country within approximately 5-14 days. Please note that there may be delays in arrival due to various reasons. We appreciate your understanding in this matter.

What kind of products can I purchase under the Basic shipping plan? With the Basic shipping plan, you can approximately fit the following products in your order: ・3 bags of Potato Chips ・2 bags of Kitkat ・1 bag of Senbei (Japanese rice crackers) ・2 bags of Candies ・1 bag of Latte Tea Leaves ・3 bags of Gummies ・About 5 small snack packs Please note that this is an approximate guide, and the actual number of items you can include may vary depending on their size and packaging.

Can my family join the shopping session with the guide? Yes, you can participate with multiple people if you are in the same location, such as your home, and using the same device simultaneously. However, we recommend a maximum of three participants. This is because our shopping sessions are time-limited, and having too many participants might make it challenging to accommodate everyone's requests.

I have food allergies. Can you accommodate this? Our guides can check the allergy labeling on products, but please be aware that this information is based on Japanese food labeling laws and may differ from other countries. We cannot guarantee complete allergen information, so we advise users with severe allergies to consult a professional and use our service at their own risk and responsibility.

Can I cancel or reschedule after making a booking? You can cancel or reschedule your booking if it is more than 24 hours before the scheduled time. Please be aware that if it's less than 24 hours before the booking changes or cancellations are not possible, and there will be no refunds, except for the deposit.

How much do people usually spend during the shopping session? The price for each snack item is approximately 100 to 300 yen, and dagashi (traditional Japanese cheap snacks) start from 10 yen. Most customers spend between 2,000 to 3,500 yen, which is roughly 15 to 25 USD as of December 2023.

Can I purchase anything I want during the shopping session? Are there any products that cannot be purchased? While we strive to fulfill all your shopping desires, there are certain restrictions on products that can be purchased. These include tobacco products, alcoholic beverages, meat and meat products (including those containing meat extracts), honey, perishable goods, and hazardous materials. Additionally, there may be country-specific restrictions on certain products. For a detailed list of products that cannot be shipped to your country, please refer to this link.

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