Currently, our service is available only in the United States, Canada, Australia, the United Kingdom, Italy, Netherlands, Austria, Spain, Switzerland, Germany, France, and Belgium. We are planning to expand to other areas gradually, so please stay tuned for updates!

The shipping fee varies depending on the quantity and weight of your chosen products.

For Canada, Europe, and Australia: FROM $21.99 (Up to 1.5kg, shipped in our original box)

For the United States: FROM $27.99 (Up to 3.3 lbs, shipped in our original box)

Once the shopping is completed, it takes about 1-3 business days to prepare and pack your products before they are handed over to the courier. After that, the products typically arrive in your country within approximately 5-14 days. Please note that there may be delays in arrival due to various reasons. We appreciate your understanding in this matter.

Yes, you can participate with multiple people if you are in the same location, such as your home, and using the same device simultaneously. However, we recommend a maximum of three participants. This is because our shopping sessions are time-limited, and having too many participants might make it challenging to accommodate everyone's requests.

Our guides can check the allergy labeling on products, but please be aware that this information is based on Japanese food labeling laws and may differ from other countries. We cannot guarantee complete allergen information, so we advise users with severe allergies to consult a professional and use our service at their own risk and responsibility.

You can cancel or reschedule your booking if it is more than 24 hours before the scheduled time. Please be aware that if it's less than 24 hours before the booking changes or cancellations are not possible, and there will be no refunds, except for the deposit.

While we strive to fulfill all your shopping desires, there are certain restrictions on products that can be purchased. These include tobacco products, alcoholic beverages, meat and meat products (including those containing meat extracts), honey, perishable goods, and hazardous materials. Additionally, there may be country-specific restrictions on certain products. For a detailed list of products that cannot be shipped to your country, please see details.